Compensatory measures

• Season passes: holders of a Kronplatz/Dolomiti Superski season pass 2019/20 (adults, juniors, seniors and superseniors) will obtain a 10% reduction on the purchase price of the 2022/23 season pass. The reduction will also be applied to juniors who will upgrade to adults and to adults/seniors who will upgrade to superseniors.
• Dolomiti Superdays: holders of a Dolomiti Superski season ticket 2019/20 who purchase the new Dolomiti Superdays ticket for the winter season 2022/23, will obtain a 10% discount on the purchase price as a rebalancing measure. A 10% discount is granted also if changing from a Valley season pass to the Dolomiti Superdays ticket. As a supplementary rebalancing measure, the Dolomiti Superdays ticket has a validity for the winter season 2022/23.
• Switch between a Kronplatz/Dolomiti Superski season pass and a Valley season pass: a discount of 10% on the season pass price will be granted to the holders of a Kronplatz/Dolomiti Superski season pass in 2019/20 which would like to purchase a Valley season pass in winter season 2022/23, or vice versa. NEW: As an alternative and at the choice of the skier, a season ski pass of the same type as purchased in 2019/20 can be obtained and will be valid from 10/03/2023 until the end of the winter season. Excluded are all season tickets that have already been issued at a reduced price in the 2019/20 season.
• Superski Family: holders of a Superski Family ticket who could not use the entire number of purchased days in winter season 2019/20, will be able to use these days in winter season 2022/23, by purchasing a Superski Family ticket for the season 2022/23. These bonus days will be considered as additional days and will not compete with the minimum days required for the Superski Family ticket for the season 2022/23. All family groups holding a 2019/20 Superski Family ticket, will have access to the bonus, even if the composition of the family group has changed. To benefit from this rebalancing measure, the My Dolomiti Ski Cards of all family members and the usually required documentation must be presented at the central sales offices. If the family composition has changed, the unused days will be given to the first member of the 2019/20 family composition, who will be at the ticket sales office purchasing the ticket for season 2022/23. The ski days may not be spread over two or more family compositions.
• 8 days at choice in the season: holders of a "8 days at choice in the season” pass will be able to use the unused ski days of season 2019/20 or 2020/21 in the winter season 2022/23, by purchasing a new "Dolomiti Superdays” pass from 8 to 40 days for the season 2022/23. These bonus days will be considered as additional days.
• Points value cards: Points value cards, purchased in the winter season 2019/20 with residual units, can be used during the winter season 2022/23.
• Kronplatz season pass with 4 days Dolomiti Superski: holders of a 2019/20 Kronplatz season pass with 4 days Dolomiti Superski, will be able to use the remaining unused Dolomiti Superski days during the winter season 2022/23, by purchasing a new Kronplatz season pass with 4 Dolomiti Superski days.

The above-mentioned reductions cannot be combined with other promotions and/or discounted rates obtained during the winter season 2019/20 or planned for the 2022/23 season, with the only exception of pre-sale purchases. The usual reductions for children, juniors, seniors, and superseniors are confirmed also for the winter season 2022/23. Excluded from the application of the above-mentioned rebalancing measures are those holders of ski passes 2019/20 who have already benefited from a form of rebalancing or reimbursement (e.g. due to ski accident), holders of blocked and/or withdrawn ski tickets or those who, through an invitation to an assisted negotiation or mediation procedure or through the initiation of legal proceedings, have expressed their willingness not to accept the proposed rebalancing measures of Dolomiti Superski and Skirama Kronplatz.

To benefit from the above-mentioned rebalancing measures, it will be necessary in general terms to show your personal identity document, the 2019/2020 ski ticket, or the relative receipt at the ticket sales offices.

The privacy policy changes resulting from the adoption of the above-mentioned rebalancing measures are available here.

Last update: 29.09.2022

The following section describes some additions or additions to the compensation measures after the early end of the 2019/20 winter season, which were already published here on 19.05.2020.

• Seasonal passes 2020 - 2021: Kronplatz/Dolomiti Superski has decided to introduce, for the next winter season, a new form of guarantee for 2020-2021 seasonal pass holders. In case all Dolomiti Superski lifts will again close, the seasonal pass holders will have the chance to choose if keeping the purchased seasonal pass active or receiving a partial reimbursement of the price paid. Further details about the calculation will follow shortly.
• Switch between a Kronplatz/Dolomiti Superski seasonal pass and a Valley seasonal pass or vice versa: a discount of 10% on the seasonal pass price will be granted to the holders of a Dolomiti Superski seasonal pass in 2019/20 which would like to purchase a Valley seasonal pass in winter season 2020/21 or vice versa. These switches will not be possible with the seasonal passes valid for the Gitschberg Jochtal - Brixen Consortia if purchased in presale during the month of October.
• Superski Family ticket: the unused ski days of winter season 2019/20 will be added to the new Superski Family ticket 2020/21, when purchased the minimum number of days required, depending on the family composition. As a supplementary rebalancing measure, the validity of all ski days available in the package will be extended to the coming two consecutive winter seasons, 2020/21 and 2021/22. To benefit from this rebalancing measure, the My Dolomiti Skicards of all family members and the usually required documentation must be presented at the central sales offices. If the family composition has changed, the unused days will be given to the first member of the 2019/20 family composition, who will be at the ticket sales office purchasing the ticket for season 2020/21. The ski days may not be spread over two or more family compositions.
• 8-days at choice in the season ticket: by re-purchasing the 8-days at choice in the season ticket for the winter season 2020/21, the unused ski days in winter season 2019/20 will be integrated. As rebalancing measure, the validity of these ski days will be extended to the next two consecutive winter seasons, 2020/21 and 2021/22.
• Open date ski tickets: unused ski tickets issued with an open date 2019/20, will be converted into the same ticket type valid for the winter season 2020/21, by handing over the original tickets at the central sales points.

The above-mentioned benefits, special terms and measures cannot be combined with other promotions and/or reductions or discounted rates obtained during the 2019/20 winter season or scheduled for the 2020/21 winter season, with the only exception of pre-sale purchases. Also excluded from the application of the above-mentioned rebalancing measures are those holders of ski passes 2019/20 who have already benefited from a form of rebalancing or reimbursement (e.g. due to ski accident), holders of blocked and/or withdrawn ski tickets or those who, through an invitation to an assisted negotiation or mediation procedure or through the initiation of legal proceedings, have expressed their willingness not to accept the proposed rebalancing measures of Dolomiti Superski and its member Consortia.

To benefit from the above-mentioned rebalancing measures, it will be necessary in general terms to show your personal identity document, the 2019/2020 ski ticket, or the relative receipt at the ticket sales offices.

The privacy policy changes resulting from the adoption of the above-mentioned rebalancing measures are available here.

Last update: 23.09.2020

In order to slow down the spread of the novel coronavirus, in March 2020 the Italian Authorities imposed the immediate closure of all the lift facilities on national territory, anticipating therewith the closure of the winter season 2019/2020.

The Ski Resort Kronplatz and the Dolomiti Superski consortium would like to take care of this exceptional situation and offer our loyal customers a compensation for this loss with the following measures:
 

• Holders of a Kronplatz seasonal pass 2019/2020 will obtain a 10% reduction* on the purchase price of the 2020/2021 seasonal pass. The reduction will be applied to Adults, Seniors, Superseniors, Juniors and Children.
   
• Holders of a Dolomiti Superski seasonal pass 2019/2020 (adults, juniors, seniors and superseniors) will obtain a 10% reduction* on the purchase price of the 2020/2021 seasonal pass. The reduction will also be applied to juniors who will upgrade to adults and to adults/seniors who will upgrade to superseniors.
   
• Holders of a Superski Family ticket who could not use the entire number of purchased days in winter season 2019/2020, will be able to use these days in winter season 2020/2021, by purchasing a Superski Family ticket for the season 2020/2021. These bonus days will, in any case, be considered as additional days and will not compete with the minimum days required for the Superski Family ticket for the season 2020/2021. All family groups holding a 2019/2020 Superski Family ticket, will have access to the bonus, even if the composition of the family group has changed.
   
• Holders of a "8 days at choice in the season” pass will be able to use the unused ski days of season 2019/20 in the winter season 2020/2021, by purchasing a new "8 days at choice” pass for the season 2020/2021.
  
  Holders of unused prepaid ski passes and vouchers with validity starting after March 10th, 2020 with open date 2019/2020, will be able to use them during the winter season 2020/2021.
   
• Points value cards, purchased in the winter season 2019/20 with a residual availability, can be used during the winter season 2020/2021.
   
• Holders of a 2019/2020 valley seasonal pass with 4 days Dolomiti Superski, will be able to use the remaining unused Dolomiti Superski days during the winter season 2020/2021, by purchasing a new valley seasonal pass with 4 Dolomiti Superski days.

The reductions above cannot be combined with other promotions and/or discounted rates obtained during the winter season 2019/2020 or planned for the 2020/2021 season, with the only exception of pre-sale purchases. The details on how to obtain the above mentioned reductions, will be explained in time.

*are commercially rounded to full €uro amounts

Last update: 19.05.2020